30 Day Money Back Guarantee
2WP believe in providing our customers the best possible service and risk free shopping. Our 30 day money back guarantee provides you the customer reassurance that you will be satisfied with your purchase. This guarantee applies strictly to purchases made online via this website or orders made to our factory over the phone.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Policy
2WP delivers goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on +61 3 97630767 or email 2wp@2wp.com.au to order goods to be sent to an international location.
2WP is committed to providing excellent products and customer service. It is our aim to make sure that all of the products listed on our website are in stock. Standard delivery time frames are between 3 and 10 days. In the case where an ordered item is not available, or that we are unable to fulfil your order, we will make contact with you within 2 business days to make arrangements for an agreeable alternative item, a back order or a full refund.
Depending on the location being sent to, your goods will be shipped using Australia Post, Receipted Delivery, TNT, Couriers Please, Bohaul Express or Fastway Couriers.
Shipping costs are influenced by the size and weight of the product and also your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.